356bd Privacy Policy — How We Handle Your Data
Your privacy is a core commitment at 356bd. This policy explains precisely what personal information we collect from Bangladesh players, how we use it, and what rights you hold over your data.
This Privacy Policy applies to all users of the 356bd platform, including visitors to the website and registered account holders. By using 356bd, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should not use the 356bd platform. We recommend reviewing this page periodically as we may update it to reflect changes in our practices or applicable law.
1. Information We Collect
The categories of personal data 356bd collects from players.
When you create a 356bd account, we collect the information you provide directly: your full legal name, date of birth, mobile phone number, and the mobile financial service account details (such as your bKash or Nagad registered number) used for deposits and withdrawals. We may also collect a copy of your national identity document (NID) or passport as part of our KYC verification process. This registration data is mandatory — without it, we cannot open or maintain your account.
356bd automatically records data about how you use the platform. This includes your login timestamps, IP address, device type and operating system, pages visited within the platform, games played, bets placed (including stake amounts, markets selected, and outcomes), deposit and withdrawal history, and session duration. This data is used for fraud detection, platform improvement, and responsible gaming monitoring. It is not sold to third parties.
When you contact 356bd support — whether by live chat, email or any other channel — we retain a record of the communication, including the content of your messages and any supporting documentation you provide. This record is used to resolve your query, train support staff, and maintain a history of interactions with your account for dispute resolution purposes. Support correspondence is stored securely and is not accessible to parties other than 356bd staff handling your case.
2. How We Use Your Information
The specific purposes for which 356bd processes your personal data.
The primary use of your personal data is to operate your 356bd account and deliver the platform's services to you. This includes processing your registration, verifying your identity for KYC compliance, crediting deposits to your account balance, processing withdrawal requests to your bKash or Nagad account, settling bets, applying bonuses, and providing customer support. Without processing your personal data for these purposes, 356bd cannot function as a platform.
356bd uses your usage and transaction data to detect and prevent fraudulent activity, money laundering, identity theft and bonus abuse. This includes automated monitoring of betting patterns, login behaviour and financial transaction sequences. Where our systems flag anomalous activity, a manual review may be initiated. Data used for fraud prevention is retained for a minimum of five years regardless of account status, in accordance with standard financial compliance requirements.
356bd is committed to responsible gaming and uses session data, deposit frequency, stake escalation patterns and account behaviour to identify players who may be exhibiting signs of problem gambling. Where such indicators are detected, 356bd may reach out proactively via the contact details on your account, or apply protective measures such as temporary deposit limits, with or without prior notice, in the interests of player welfare.
3. Sharing Your Information
When and with whom 356bd may share your personal data.
356bd does not sell your personal data to third parties. We do not share your information with marketing agencies, data brokers or advertisers. We share personal data only in the following limited circumstances: (a) with mobile financial service providers (bKash, Nagad, Rocket) and banking partners to process your deposit and withdrawal transactions — only the minimum data necessary for the transaction is shared; (b) with game content providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe) to the extent required to operate games within your session — typically a session token and anonymised player identifier, not your full personal details; (c) with identity verification service providers when processing your KYC documents.
356bd may also be required to disclose your personal data to government authorities, law enforcement agencies or regulatory bodies where required to do so by applicable law or a valid legal order. In such cases, 356bd will disclose only the minimum information required to satisfy the legal obligation and, where permitted by law, will notify you of such a disclosure. We have no obligation to notify you where doing so would itself be unlawful or would prejudice an ongoing investigation.
4. Payment and Financial Data
Special provisions governing your financial information on 356bd.
All financial transactions on 356bd are processed through established mobile financial service providers in Bangladesh — principally bKash, Nagad and Rocket. 356bd does not store your bKash or Nagad PIN, full card numbers, or bank account passwords at any point. What we retain is a record of the transaction: the amount, timestamp, payment channel, and confirmation reference. This transaction record is necessary for account reconciliation, dispute resolution and regulatory compliance.
As part of our commitment to anti-money laundering (AML) compliance, 356bd monitors all financial transactions on the platform. Where a transaction or series of transactions triggers our AML thresholds, we may request additional documentation from you and may temporarily restrict your account pending review. Suspicious transaction reports may be submitted to relevant authorities as required by applicable law. We are not required to notify you if a suspicious transaction report has been filed in relation to your account.
5. Data Retention
How long 356bd retains your personal information after account closure.
356bd retains personal data for as long as your account remains active and for a period after closure as required by our legal and regulatory obligations. As a minimum, financial transaction records and identity verification documents are retained for five years following account closure. Communications records are retained for three years. Log data (IP addresses, session records, device information) are retained for twelve months. After applicable retention periods expire, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.
6. Cookies and Tracking
How 356bd uses cookies and similar technologies on its platform.
356bd uses cookies and similar local storage technologies to operate the platform. Essential cookies are required for the site to function — they maintain your login session, store your language preference and ensure that security features work correctly. Without essential cookies, you cannot use 356bd. We do not use third-party advertising cookies or retargeting pixels. We do not share cookie-derived data with advertising networks.
We also use analytics cookies to understand aggregated usage patterns — for example, which pages are most visited and where users encounter errors — so we can improve the platform. Analytics data is processed in aggregate and is not linked back to individual accounts. You may disable non-essential cookies via your device browser settings; this will not prevent you from using 356bd but may affect some secondary features such as personalised game recommendations.
Our Privacy Commitments
Six ways 356bd protects and respects the privacy of Bangladesh players.
All data transmitted between your device and 356bd is protected by SSL/TLS encryption.
We never sell your personal data to third parties, advertisers or data brokers.
You can request a copy of the personal data 356bd holds about you at any time.
You may request deletion of your data after account closure, subject to legal retention requirements.
We tell you clearly what data we collect and why — no hidden tracking or undisclosed data uses.
Data shared with third parties is limited to the minimum necessary for transaction processing and legal compliance.
7. Your Data Rights
The rights you hold over your personal data held by 356bd.
You have the right to request a copy of the personal data that 356bd holds about you. You also have the right to request correction of inaccurate data, restriction of processing in certain circumstances, and deletion of your data subject to our legal retention obligations. To exercise any of these rights, contact 356bd support at [email protected] with the subject line "Data Rights Request" and include your registered phone number and the nature of your request. We will acknowledge your request within five business days and aim to fulfil it within 30 days.
Where you believe your data has been processed unlawfully or your privacy rights have been infringed, you have the right to lodge a complaint. While Bangladesh does not currently have a dedicated data protection supervisory authority equivalent to the EU's GDPR supervisory body, you may raise concerns directly with 356bd through our formal complaints process by contacting support. 356bd takes all privacy complaints seriously and investigates them thoroughly.
8. Platform Security
The technical and organisational measures 356bd uses to protect your data.
356bd implements industry-standard technical security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage for sensitive account data at rest, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular security reviews of our systems and third-party integrations. Despite these measures, no platform can guarantee absolute security. You are responsible for maintaining the security of your own device and account credentials, and should not share your login details with any third party.
9. Changes to This Privacy Policy
How 356bd will notify you of material updates to this Privacy Policy.
356bd may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or changes to the services we provide. When we make material changes, we will update the effective date at the top of this policy and, where the change significantly affects how we process your data, we will notify registered players via the contact details held on their account. Your continued use of 356bd following notification of a material change constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.
Privacy Enquiries
Contact 356bd for any questions or requests relating to your personal data or this Privacy Policy.
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